Terms of Service

RelayDesk is a software automation platform (Software-as-a-Service) that enables users to connect TradingView alerts to their existing registered broker-dealer accounts via API. RelayDesk operates as a technology service that:

• Receives webhook notifications from TradingView (third-party signal provider)
• Processes these signals through our software algorithms
• Transmits corresponding orders to YOUR existing broker account via YOUR API credentials
• Provides monitoring and analytics tools for YOUR trading activity
• Offers risk management configuration and trade analytics

RelayDesk is a software tool only. We do not provide investment advice, trading signals, portfolio management, or any form of financial advisory services.

1.1 Broker Relationship

• Your Broker: You maintain a direct account with a supported broker (Alpaca or Tradier, both FINRA/SIPC members)
• Our Role: We provide software that transmits orders to YOUR broker via YOUR API credentials
• No Custody: We never hold, custody, or have access to your funds or securities
• Third-Party Signals: We relay signals from TradingView (a third-party platform) - we do not generate trading recommendations

All trading occurs in YOUR brokerage account under YOUR name with YOUR registered broker-dealer.

1.2 Regulatory Status

RelayDesk is NOT:

• A registered broker-dealer under the Securities Exchange Act
• A registered investment advisor under the Investment Advisers Act
• A member of FINRA, SIPC, or any securities exchange
• Subject to SEC oversight as a financial services provider

We operate as a software technology company providing automation tools that interface with registered broker-dealers.

BY USING RELAYDESK, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING:

• Trading Risk: Options trading involves substantial risk of loss and is not suitable for all investors. You can lose more than your initial investment.
• Automation Risk: Automated trading systems carry additional risks including system failures, connectivity issues, and execution errors.
• Your Responsibility: All trading decisions are made solely by you. You are responsible for configuring your bots, setting risk parameters, and monitoring your positions.
• No Liability: RelayDesk and its operators are NOT responsible for any trading losses, missed opportunities, system downtime, data errors, or any other financial losses incurred while using our platform.
• No Guarantees: Past performance is not indicative of future results. We make no guarantees about profitability, uptime, execution speed, or system reliability.

Billing and Cancellation

• Subscriptions auto-renew monthly on the anniversary of your signup date
• You can cancel anytime from your account settings
• No refunds for partial months - you retain Pro access until the end of your billing period
• After cancellation, your account automatically downgrades to the Free plan
• We reserve the right to change pricing with 30 days advance notice

• You must be at least 18 years old to use RelayDesk
• You must provide accurate account information
• You are responsible for maintaining the security of your account credentials
• You must have a supported broker account (Alpaca or Tradier)
• You must comply with all applicable laws and regulations in your jurisdiction
• One account per person - sharing accounts is prohibited

You agree NOT to:

• Use RelayDesk for any illegal purpose or in violation of regulations
• Attempt to reverse engineer, hack, or compromise our systems
• Abuse our API, webhooks, or infrastructure
• Share your account credentials with others
• Create multiple accounts to bypass plan limitations
• Use RelayDesk to manipulate markets or engage in fraudulent trading

• We encrypt your broker API credentials using AES-256 encryption
• Your API credentials are encrypted and used solely to communicate with YOUR broker
• We store your trading data and analytics in a secure PostgreSQL database
• We act as a technology intermediary - all orders execute in YOUR account
• Your broker maintains all regulatory records and trade confirmations
• We do not process, hold, or have access to your funds or securities
• We do not share your personal information or trading data with third parties
• You retain ownership of your trading data and strategies
• Your broker relationship and account are governed by their terms and regulations
• We may use aggregated, anonymized data for platform improvements

You acknowledge that:

• You are responsible for compliance with all applicable securities laws
• You must ensure your trading activities comply with your broker's terms
• You are responsible for all tax reporting and regulatory filings
• You must verify our service is permitted in your jurisdiction
• Any trading restrictions or regulations are between you and your broker

RelayDesk's functionality depends on:

• TradingView's signal generation and webhook delivery
• Your broker's API availability and functionality
• Internet connectivity and various technology infrastructure
• Third-party market data providers

We are not responsible for failures, changes, or unavailability of these third-party services.

While we strive for 99.8% uptime, RelayDesk is provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted service or zero downtime
• Error-free operation or bug-free software
• Compatibility with all broker APIs or TradingView versions
• Execution of every trade or webhook received

We reserve the right to modify, suspend, or discontinue any feature at any time with or without notice.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

RelayDesk, its operators, employees, and affiliates shall NOT be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Trading losses or missed profits
• System downtime, outages, or connectivity issues
• Execution errors or delayed order placement
• Data loss, corruption, or inaccuracies
• Broker API failures or changes
• Any other use of our platform

Your maximum recovery from RelayDesk is limited to the subscription fees paid in the 12 months prior to the claim.

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms of Service
• Fraudulent activity or payment disputes
• Abuse of our platform or infrastructure
• Any reason we deem necessary to protect our service or users

You may terminate your account at any time by canceling your subscription and deleting your account from settings.