Frequently Asked Questions

RelayDesk is a trading automation platform that transforms your trading signals into optimized, risk-managed trades. It provides intelligent exit management, multi-level profit taking, and 24/7 position monitoring, allowing traders to focus on strategy rather than execution.

RelayDesk integrates with brokers through secure OAuth connections. You maintain full control of your broker account and can revoke access at any time. When a signal triggers, RelayDesk automatically manages the entire trade lifecycle - from entry to multi-level exits - with sub-50ms latency using our proprietary OCO engine.

No coding required. If you have TradingView strategies, you can connect them via webhooks with a few clicks. For advanced users, we offer customization options via our API and Python SDK, but they're completely optional. (API coming soon)

RelayDesk integrates with multiple brokers including Alpaca and Tradier for both stocks and options trading. Our supported brokers offer commission-free options trading and instant API access for both paper and live trading. Additional broker integrations are on our roadmap.

Yes! All plans include unlimited paper trading with real market data (number of concurrently active bots is limited per tier). Test your strategies, analyze MFE/MAE metrics, and optimize before going live. When ready, deploy to live trading with one click.

RelayDesk offers a free forever plan with paper trading. Paid plans start at $49.99/month for Basic, $99.99/month for Advanced, and $249.99/month for Pro. Annual billing saves 20%.

Yes, the free plan never expires and includes 1 active bot, paper trading, basic risk management, webhook-based signals, 30-day trade history, and community support. Perfect for learning the platform and testing strategies.

You can upgrade or downgrade anytime. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle. No contracts or lock-ins.

We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied for any reason, contact support within 14 days of your initial purchase for a full refund.

No hidden fees. The price you see is what you pay. Your broker may charge commissions and fees separately - these are paid directly to your broker, not RelayDesk.

Multi-level take profit allows you to automatically exit portions of your position at different price levels. For example, take 25% profit at +1R, 50% at +2R, and let 25% run to +5R. This optimizes your risk-reward ratio better than all-or-nothing exits.

Progressive stop-loss automatically moves your stop-loss to breakeven or profit as the trade moves in your favor. As you hit take-profit levels, the stop tightens to lock in gains. This protects profits while giving winners room to run.

RelayDesk achieves sub-50ms exit latency for stop-loss and take-profit orders using event-driven WebSocket architecture. Entry execution is typically under 100ms from TradingView alert receipt. This is 10-40x faster than polling-based systems that check prices every 30-60 seconds.

RelayDesk supports options trading (0DTE, weekly, and monthly contracts). For options, we support SPX, SPY, QQQ, and other major underlyings.

Maximum Favorable Excursion (MFE) and Maximum Adverse Excursion (MAE) show how far in your favor or against you each trade moved before exiting. These metrics help optimize your exit strategy - if MFE is consistently 3R but you're only capturing 1.5R, you can adjust take-profit levels.

RelayDesk includes multiple safeguards: daily loss caps to prevent account blowups, spread checks to ensure fair fills, position limits to control exposure, and end-of-day sweeps to close positions before market close. You define your worst-case scenario before placing trades.

No. RelayDesk can only place trades through a secure OAuth connection to your broker - we cannot withdraw funds, transfer money, or access your account outside of trading. You maintain full control and can revoke access anytime through your broker dashboard.

Your broker connection is secured through OAuth - we never see or store your credentials. You maintain full control and can revoke access anytime. Your broker holds your funds, not us.

All active positions have stop-loss orders placed directly with your broker, so you're protected even if RelayDesk is offline. We maintain 99.9%+ uptime, but broker-side stops ensure you're never at risk during downtime.

Yes, you can manually close positions or disable automation anytime. Your broker account is always accessible for manual intervention. You can also set "kill switches" to automatically disable all bots if certain conditions are met.

Most users complete setup in 5-10 minutes. Steps: (1) Connect your broker, (2) Connect your Signals via webhook, (3) Configure risk parameters, (4) Deploy to paper trading. Our guided setup wizard walks you through each step.

Free users get email support and access to our Discord community. Basic/Advanced/Pro users get priority email support. All plans include comprehensive documentation, video tutorials, and setup guides.

Yes! All paid plans include access to our video tutorial library covering setup, strategy creation, and best practices.

Absolutely. If you have TradingView strategies, you can connect them via webhooks with a few clicks. For advanced users, we offer customization options via our API and Python SDK, but they're completely optional. (API coming soon)

Start with our knowledge base and video tutorials. Join our Discord community where traders help each other. Email support for more complex issues (priority for paid plans).

Create alerts in TradingView with webhook URLs from your RelayDesk Signal. When your TradingView indicator triggers an alert, it sends a webhook to RelayDesk, which executes the trade. Setup takes 2-3 minutes with our step-by-step guide.

TradingView Essential, Pro, Premium, or Ultimate account (Alerts and webhooks require paid plan) is required for webhook alerts. The free TradingView plan does not support webhooks. If you don't use TradingView, you can use our API to send signals programmatically. (API coming soon)

Yes! Convert your Pine Script strategy into alerts that send webhooks to RelayDesk. Most Pine Script strategies can be automated with minimal modification.

If TradingView is down, new signals won't trigger. However, existing positions are still managed by RelayDesk with stop-loss and take-profit orders at your broker. You can also manually trigger entries through the RelayDesk dashboard.