Discord Community
Response time: < 1 hour (community help)
Join our Discord server for real-time support, community discussions, and release updates.
Support
We are here to help
Need help with setup, have questions about a strategy, or spotted something off? Reach out through any of the channels below and a real trader-engineer from our team will respond.
Email Support
Response time: < 24 hours (Pro: < 4 hours)
Account issues, billing questions, or detailed technical troubleshooting belong in your inbox.
Documentation
Response time: Instant
Search our comprehensive guides for instant answers and setup tutorials.
Support hours
Priority support is available for Pro accounts, but everyone receives a thoughtful response.
Monday - Friday9:00 AM – 6:00 PM ET
Saturday - SundayLimited support
All times are Eastern Time (ET). Pro plan customers receive dedicated escalation paths.
Popular topics
What we solve every day
Save time by pointing us directly at the context you need, we have playbooks for the scenarios below.
Account & Billing
- •Plan upgrades or downgrades
- •Invoices, refunds, and cancellations
- •Account deletion and data export
- •Invoice history and receipts
Technical Support
- •Broker connection issues
- •Webhook configuration help
- •Bot execution problems
- •Position monitoring errors
Trading Questions
- •Risk management setup
- •OCO exit engine configuration
- •Trade reconciliation
- •Understanding realized vs unrealized P&L
Security & Privacy
- •API key encryption questions
- •Data retention and deletion
- •Compliance concerns
- •Incident reporting
Before you reach out
Three things to check first
These resources answer most onboarding and trading automation questions immediately.
When emailing support please include your account email, the bot ID (if relevant), and any error messages so we can reproduce the issue quickly.
Ready when you are
Start automating with confidence
Join thousands of traders who trust RelayDesk to run their strategy while they focus on life.